This Medical Equipment Rental Agreement ("Agreement") sets forth the binding contractual terms between BaliRent (an operating division of PT Medisfera Farmasi Group, hereinafter "Lessor") and the customer identified in the booking reservation (hereinafter "Lessee", "Customer", or "you").
By accepting delivery of the medical equipment, receiving the unit keys or accessories, or remitting rental payment, the Lessee expressly confirms acceptance of all terms, conditions, and liability thresholds set forth herein.
1. Parties & Scope of Lease
The Lessor leases to the Lessee, and the Lessee leases from the Lessor, the specific medical equipment, mobility devices, and associated accessories specified in the confirmed reservation order for the duration of the agreed rental period in Bali, Indonesia.
2. Delivery, Inspection & Sanitization Standards
Lessor warrants that all equipment dispatched has undergone clinical hospital-grade sanitization, safety inspection, and functional testing prior to arrival at your accommodation.
- Initial Inspection: The Lessee (or designated hotel front-desk concierge) shall inspect the equipment upon arrival.
- Notice of Defect: Any pre-existing cosmetic damage, functional irregularities, or missing components must be reported to BaliRent via WhatsApp within two (2) hours of delivery with photographic evidence. In the absence of such notice, the equipment shall be deemed delivered in pristine, operational condition.
3. Permitted Use & Safety Restrictions
The equipment is leased exclusively for the personal mobility or medical recovery of the designated patient. Lessee agrees strictly to adhere to the following safety prohibitions:
- No Beach Sand or Saltwater Immersion: Wheelchairs and motorized scooters must never be driven through ocean seawater, beach break waves, or loose coastal sand. Saltwater causes catastrophic corrosion and motor short-circuits.
- Adherence to Weight Capacity: Operating equipment beyond the specified maximum user load (standard wheelchairs: 100–120 kg, bariatric units: up to 150 kg) is strictly prohibited.
- No Staircase Climbing: Using wheelchairs or scooters on stairs or extreme slopes without proper ramp assistance is unsafe and strictly forbidden.
- No Off-Island Transit: Equipment must remain within Bali and may not be transferred onto boats or flights without prior written authorization.
4. Rental Duration & Extension Rules
The rental period begins on the scheduled delivery time and concludes on the scheduled return time agreed in your booking.
- Rental Extensions: If you wish to extend your rental duration, please notify our WhatsApp concierge at least twelve (12) hours prior to scheduled return time. Extensions are subject to availability and daily/weekly rates.
- Late Returns: Unannounced delays exceeding two (2) hours beyond the agreed return time may incur an additional full day rental fee to compensate scheduling disruptions for incoming patient reservations.
5. Return & Collection Procedure
- Hotel & Resort Collections: For hotel stays, Lessee may leave the equipment, chargers, and accessories with the front-desk concierge or luggage storage upon checkout. Notify us via WhatsApp once dropped off.
- Private Villa Collections: For private villas, our logistics courier will coordinate a precise handover appointment directly with you via WhatsApp.
6. Care, Loss & Damage Responsibility
The Lessee assumes custody and responsibility for the safekeeping of the equipment throughout the active rental period.
- Normal Wear & Tear: Expected wear and tear (such as tire tread wear, light dust, or minor surface friction) is fully absorbed by the Lessor at zero customer penalty.
- Negligent Damage: Damage resulting from reckless operation, structural frame deformation, broken footrests from impact, or water exposure shall be assessed at actual replacement parts cost, unless covered by our Damage Waiver Policy.
- Theft or Complete Loss: In the event of theft or non-return, Lessee is liable for the manufacturer retail replacement cost of the specific unit.
7. 24/7 Replacement Guarantee
If any equipment experiences a mechanical breakdown, battery failure, or operational issue through ordinary careful use, BaliRent guarantees free immediate on-site inspection and unit replacement within 2 to 4 hours anywhere across South Bali (Kuta, Seminyak, Canggu, Sanur, Nusa Dua, Jimbaran).
8. Indemnification & Compliance
Lessee agrees to indemnify and hold harmless BaliRent, PT Medisfera Farmasi Group, and its officers against all third-party claims, injuries, or property damages arising from the Lessee's negligent or unlawful operation of the equipment during the lease period.